Privacy Policy

At Riviere Mode ("we," "us," "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.riviere-mode.com (the "Site") or use our services (the "Services"). By using our Site or Services, you agree to the terms outlined in this policy.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our Site with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

2. Information We Collect

To provide and improve our Services, we collect the following types of personal information:

A. Information You Provide Directly

  • Contact Details: Name, email, phone number, and mailing address.

  • Order Information: Billing and shipping details, order history, and payment confirmations.

  • Account Details: Username, password, and account preferences.

  • Shopping Activity: Wishlist, cart contents, reviews, and loyalty program participation.

  • Customer Support Communications: Messages and inquiries sent to our team.

B. Information We Collect Automatically

When you use our Site, we automatically collect data such as:

  • Device and Browser Information: IP address, browser type, and operating system.

  • Usage Data: Pages visited, time spent on the Site, and interactions with content.

  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze Site activity.

C. Information from Third Parties

We may receive data from trusted third-party partners, including:

  • Payment Processors: Secure transaction details (we do not store credit card information).

  • Marketing Partners: Data used for promotions and personalized advertising.

  • Analytics Providers: Insights on website traffic and user behavior.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns.

  • Improve our Site, Services, and customer experience.

  • Provide personalized marketing and promotions.

  • Prevent fraudulent activities and ensure security.

  • Communicate with you about orders, promotions, and updates.

4. Sharing Your Information

We share personal data only when necessary, including with:

  • Service Providers: Payment processors, shipping partners, and IT support.

  • Marketing and Analytics Partners: To enhance advertising and user experience.

  • Legal Authorities: If required by law or to protect our rights.

  • Business Transfers: In case of a merger, acquisition, or sale of assets.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. You can manage or disable cookies via your browser settings; however, doing so may affect Site functionality.

We recognize the Global Privacy Control (GPC) signal, allowing you to opt out of certain tracking practices. Learn more at globalprivacycontrol.org.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access & Portability: Request a copy of your personal data.

  • Correction: Update inaccurate information.

  • Deletion: Request removal of your personal data.

  • Opt-Out of Marketing: Unsubscribe from promotional communications.

  • Do Not Sell or Share My Data: Limit how your data is shared with third parties.

To exercise these rights, contact us at support@riviere-mode.com.

7. Data Security & Retention

We implement strict security measures to protect your data. However, no method of transmission is 100% secure. We retain personal data only as long as necessary for business or legal purposes.

8. International Users

If you access our Services from outside Canada, your data may be transferred to jurisdictions with different data protection laws. We use legal safeguards to protect international data transfers.

9. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us for deletion.

10. Contact Us

For any questions or concerns about this Privacy Policy, contact us at:

Riviere Mode
Email: support@riviere-mode.com
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR